xiaonan jewellery prioritises the careful selection and crafting of materials. We choose silver and gold as the primary metals for all collections, ensuring that each piece is durable, long-lasting, and recyclable. For selecting natural materials like gemstones and pearls, we meticulously maintain the quality while preserving their inherent characteristics and showcasing the unique textures and forms that nature has created.

Throughout the jewellery-making process, we collaborate closely with our production team, ensuring that each piece is crafted to the highest standards while also paying close attention to the artisans in our supply chain and the sustainable practices in creating every jewellery piece.

xiaonan jewellery is crafted from silver, gold, pearls, and natural gemstones. Please be aware that precious metals naturally possess characteristics that may cause them to deform or oxidise under some instances. Similarly, natural pearls can lose their lustre if submerged in freshwater for extended periods. Proper care and maintenance are essential to preserving the beauty of your jewellery over time.

For daily wear, we recommend:

• Remove your jewellery when washing your hands or bathing.
• Make your jewellery the final dressing step after applying makeup and styling your hair to avoid exposure to chemicals found in beauty products. 
• Take off your jewellery before sleeping or engaging in physical activities to prevent accidental tugging or damage from sweat.
• Please be mindful to avoid contact with hard surfaces that could cause scratches or dings.
• Store your jewellery in a dry environment and away from direct sunlight.
• Keep each piece stored separately to avoid any potential scratching between items.

To clean and maintain your jewellery:

• For polished metal jewellery that has accumulated dirt or fingerprints, we recommend gently wiping the metal surface with a dry or jewellery-cleaning solution-dampened polishing cloth.
• Pearls or gemstones should be tenderly wiped with a non-alcoholic, damp cloth.
• Diamonds can be cleaned using a soft brush and warm soapy water; after cleaning, please dry the jewellery with a soft cloth to prevent moisture from causing oxidation to the metal parts.

We will gladly provide more details on jewellery care for your purchases. Please email us: info@xiaonan.site. You are also welcome to contact us and send your jewellery to our production team for professional cleaning and repairs.

For all jewellery purchased through the official xiaonan platform, we are pleased to offer a 2-year warranty. Should any issues arise caused by non-artificial damage, we will provide complimentary cleaning and a one-time refurbishment service. Beyond the warranty period, we continue to offer paid cleaning and refurbishment services to help preserve the beauty of your treasured pieces. 

If your jewellery was purchased from one of our partner stores, please reach out to their customer service team directly for any refurbishment or repair needs.